With over 20 years of experience driving business transformation, AI innovation, and human-centered service design for governments and enterprises across the UK, Europe, and the GCC.
Imran Younis is a globally recognised leader in service design, digital transformation, and AI-driven strategy. He partners with governments, FTSE companies, and global brands to deliver award-winning, scalable products and services. Based in Dubai, Imran has led national digital programmes in Oman, Saudi Arabia, and the UK, blending strategy, customer experience, and emerging technologies to solve complex challenges.
Leadership Experience & Credentials
With a proven track record in digital transformation, AI integration, and service design, I help organisations across the GCC and globally lead strategic change.
- 23+ awards in design, CX, and transformation
- Speaker at 39 global conferences
- Strategic Roles - Oman & KSA Government
- Strategic lead for 3 M&As and 2 IPOs
- Scaled seven-figure P&L teams in EMEA and GCC
- 20+ years across across EMEA and APAC
Key Roles
- Global Head of Service Design & CX
- Digital Transformation Consultant (Public Sector GCC)
- Strategic Advisor for AI-led Innovation
- Principal Consultant, Product & Service Design
- Interim Group Director of Experience Design
- Global Head of UX & Design
Industries Served
- Banking & Finance
- Education
- Healthcare
- Management Consulting
- Life Science
- Retail & E-commerce
- Real Estate
- Government & Public Sector
- Tourism & Hospitality
- Technology & SaaS
- Manufacturing & Industry
- Transport & Logistics
Customer Development / Product Development
Built award-winning experiences and digital strategy for world class brands. Get in touch to see case studies